© 2020 River of Design. All Rights Reserved
What can I find on riverofdesign.com?
Riverofdesign.com is a creative platform that aims to deliver a personalized and exclusive experience: you will find products from the latest runway shows alongside avant-garde collections paired with an effortless purchasing process and dedicated customer service.
How do I choose the right size for me?
On the product pages, we show the size of the original tag of the item, which will be a useful reference. You will also find a link to our Size Guide where you can see the size conversions for various Countries and tips on the fit of the item.
Can I modify or cancel an order once it's placed?
If you need to change or cancel your order, please Contact Us as soon as possible.
Once we have prepared the package for shipment, the order can no longer be modified, but we will try to assist you whenever possible.
Remember you can always request a return after delivery if you prefer not to keep one or more items.
Do I have to register to place an order?
You can place your order as a guest, or register to enjoy personalized options and faster checkout. You can read all the benefits in the following FAQ.
Guests will need to enter their email address (for sending you updates on your order), shipping and billing details (for delivery purposes), and of course their chosen payment method.
What are the benefits of registering?
Your personal account allows you to customize your experience according to your interests and needs:
● Save the items you covet in your Wishlist to keep an eye on availability and plan your next order
● Choose your favorite items Corners and editorials so you never miss out on what’s new
● Safely store your delivery addresses and payment details for faster checkout
● Keep your contact details and privacy preferences up to date
● Manage your Newsletter subscription
What is the shipping timing?
Orders may be shipped directly from our warehouse & (delivery within 2 to 4 business days)
Business days are Monday to Friday, excluding national and local holidays (orders are not shipped or delivered during weekends and holidays).
Please note these delivery times are approximate and will vary according to the courier and the delivery Country.
Make sure you select the Country where you want your order delivered before you proceed to checkout.
Can I track my order?
Courier partner will send you an email with the Tracking Number as soon as the order has shipped.
Tracking information usually takes 24 hours from shipping to become active
What happens if no-one is available at delivery?
Will I have to pay any taxes or duties at delivery?
Tax where applicable will be added to your order total before you checkout. There will be no extra fees at delivery.